informative speech: HOW TO BE A GOOD LISTENER

assalamualaikum and a very good morning to our lecture sir KHAIRUL NIZAM SHUIB and to beloved friends. im YASMIN AZRA KHAIRULL ANUWAR student business management (ptm090502805) want give some information speech about "how to be a good listener". 

    Before i start my speech i want to asking you some question. do you know how to be a good listener? who want to be a good listener?. okay listening is an essential part of communication, and it is different from hearing. Being a good and patient listener helps you not only at work or home, but also to see the world through the eyes of others, thereby opening your understanding and enhancing your capacity for empathy. 

    to be a good listener you must have this fourth step. the first step there is place yourself in others person shoes. that means to be a –active listening is not about inward thinking but you must look at the problems from the other persons perspective and actively try to see his or her point of view. –It is not good idea to consider yourself to be smarter than the speaker and assume that you would have been in or her shoes, you would have seen your way through the problem much faster. –Remember you have two ears and one mouth for a reason.

    for the second step is create a conducive physical and mental space. you must remove all directions and give all your attention. you also must turn off your phone because may easier to arrange to talk somewhere that distractions will not occur. you also must quiet your mind and open yourself to whatever the person might have to say. for the third step is stop talking and try to be silent. It might sound obvious and trite, but one of the biggest obstacles to listening, for many people, is resisting the impulse thoughts. Put aside your own needs, and wait for the other person talk at their own pace.

    and for the last step is Follow the encourage the speaker with body language. Nodding your head will indicates you hear what speaker is saying, and will encourage them to continue. Adopting body postures, position and movements that are similar to the speaker will allow the speaker to relax and open up more. for conclusion you must have follow this step so you can know how to be a good listener. that all, thank you.